Returns & Refunds

When live ordering begins, eligible products may be returned within 30 days of delivery. Contact us before sending anything back so we can provide the correct instructions.

• Change-of-mind returns must be unused, unwashed, unworn, and in their original condition and packaging.
• For hygiene reasons, an opened, worn, washed, or visibly used product is not eligible for a change-of-mind return.
• This hygiene restriction does not limit remedies that apply to a defective, damaged, unsafe, or incorrectly supplied product.
• The return request must be submitted within 30 days of delivery.
• Proof of purchase (order number) required.

Email support@HaloHoldBaby.com with your order number and reason. We'll send return instructions.

Customers are responsible for return shipping on eligible change-of-mind returns. We cover reasonable return or replacement shipping when we supplied a damaged, defective, or incorrect item. After inspection, approved refunds are issued to the original payment method; your bank may take 5–10 business days to post the credit. Original shipping charges are non-refundable unless the order was damaged, defective, or incorrect.

Contact support@HaloHoldBaby.com within 14 days of delivery with the order number, a description, and clear photographs when practical. Do not continue using a product that appears damaged or defective. Depending on the circumstances, we may provide troubleshooting, a prepaid return, a replacement, or a refund. Later-discovered manufacturing defects will be reviewed individually and any rights required by applicable law remain available.

We aim to acknowledge customer-support messages within two business days. Complex carrier, defect, or safety reviews may take longer, but we will provide an update rather than leave the request unanswered.